FAQ

Getting started

What is a lottery pool?

A pool is a group of players who share the cost of a block of tickets. Every prize those tickets win is split equally between the shares in the pool.

What does the starter promo include?

A share in a 30-ticket Mega Millions pool split 50 ways, for $3. It’s for first-time players only and there’s no commitment afterwards.

Do I have to sign up for a subscription?

No. Each order is a one-off. If you like, you can set up a repeating pool later — and cancel it any time.

Who can play?

You must be 18 or older (or the minimum legal age where you live) and located somewhere lottery pooling is permitted.

Tickets & results

What happens after I place my order?

We buy the tickets from an authorised retailer before the draw closes and add every line to your account so you can see exactly what you’re playing.

Who holds the physical tickets?

We do. Originals are stored securely and scans are available in your account.

When do I see my results?

Shortly after the official numbers are published. Matching numbers and winning lines are highlighted in your account automatically.

Winnings

How do I collect my winnings?

Your share of every prize is credited to your RedStar balance. You can use it for future pools or request a withdrawal.

How are big prizes handled?

We claim the prize on behalf of the pool and distribute each member’s share. Large prizes may take longer because of official claim procedures.

Are winnings taxed?

Lottery prizes may be subject to tax depending on the amount and where you live. Large prizes may have tax withheld before they are paid out. Please check with a tax professional.

Still stuck? Contact our team.